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MAKE IT RIGHT

Returns Policy

Because every piece is forged to order, returns are handled carefully, and we’ll stand behind damaged or incorrect gear.

1. Overview

Rogue Tailor partners with print-on-demand manufacturers to produce apparel and accessories after you order. Because items are made specifically for each customer, we generally cannot accept returns for change of mind, preference, or incorrect size selection after the order has entered production.

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We do help when something goes wrong in production or shipping. Each case is reviewed individually.

2. What We Cover

Contact us for a return, replacement, or refund review if:

  • Your item arrived damaged in transit

  • There is a clear misprint, manufacturing defect, or quality issue

  • You received the wrong size, color, or product compared with what you ordered

  • Your package was lost by the carrier (after a reasonable delivery window)

Photos of the issue and your order number help us resolve requests faster.

3. What We Usually Cannot Accept

  • Change of mind after ordering

  • Orders placed with the wrong size/color by mistake (unless we shipped the wrong item)

  • Items washed, worn, altered, or damaged after delivery (except manufacturing defects)

  • Minor variations normal to print-on-demand (slight color shifts, placement variance within tolerance)

4. Time Window

Please submit return or issue requests within 30 days of delivery (or within 30 days of the estimated delivery date if the package never arrives). Requests after that window may not be eligible, but you can still reach out — we’ll review edge cases when we can.

5. How to Request a Return or Replacement

Use the Returns form on our Contact Us page, or email info@roguetailor.com with:

  • Your full name and order number

  • What went wrong

  • Clear photos (for damage, misprints, or wrong items)

  • The resolution you prefer (replacement or refund)

We’ll reply with next steps. Do not return an item unless we ask you to — unauthorized returns may not be refunded.

6. Refunds & Replacements

If we approve your request, we may:

  • Send a replacement at no extra charge

  • Issue a full or partial refund to your original payment method

  • Offer store credit, when appropriate

Refund timing depends on your bank or payment provider after we process it.

7. Shipping Notes

Outbound shipping on Rogue Tailor orders is free as advertised. If a return shipment is required for an approved case, we will tell you whether a prepaid label or reimbursement applies. Customers are typically not responsible for return shipping on our manufacturing or shipping errors.

8. Exchanges

Because products are made to order, true “size exchanges” usually work as a new order plus a review of the original order. If we shipped the wrong size, we will replace it under this policy.

9. Questions

Still unsure whether your situation qualifies? Ask us — we’d rather hear from you early than leave a fellow adventurer stranded.

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